To start the charging process, take the charging coupler from the Charging Station and plug it into the charging socket on your electric car. The charging process is started automatically by your electric car.
The Webasto Pure meets all the minimum requirements for safe charging of an electric car. In contrast to the Webasto Pure, the Webasto Live has additional connection options, e.g. for communication with a back-end supplier and to implement energy/load management. The back-end can be used to access various services, such as a person-specific invoicing service, using a number of identification methods.
Basically, the variants differ in their charging capacity and the scope of the installation. In addition, different charging cables are fitted to the Charging Station, matched to the charging capacity. For the 22 kW variant, the
installation requires higher fuse ratings and larger supply cable cross sections, among other things. There are also differences when it comes to the grid operators. Most grid operators only require notification of an 11 kW Charging Station, while a 22 kW Charging Station additionally requires approval. Variations in grid quality means that there are regional differences here between the individual operators.
The Webasto Stand offers burr-free holes to prevent damage to the cables. It also features a removable cover for easy installation. With a curved lid, you can be sure that water won`t pool on top either. In addition, a high level of safety is achieved through the earth connection and high corrosion resistance.
Yes, this is possible. Advice: You can benefit from a Webasto partner installation when you order a pre-check and then agree to the installation offer. Then, your charging station is installed by a certified electrician.
After you agreed to the installation offer within MyAccount our installation partner will contact you within two days regarding an appointment for the installation. Thank you that you have decided to accept our installation offer.
The Webasto Charging Station can be installed both indoor and in the protected outdoor area and meets the IP54 protection class. In addition, the Charging Station can be stored at temperatures of -25 to +80 degrees Celsius and operated at temperatures of 25 to 55 degrees Celsius with 5-95% humidity.
The installation costs vary significantly depending on the conditions at the installation site, and are therefore determined by our installation partner on site during the pre-check. The precise installation price depends, for example, on the scope of the installation, on the distance of the Charging Station from the distribution board and on any through-holes that need to be made.
Yes. The Charging Station has to be mounted and the connection to the power distribution box needs to be established.
Generally, the installation process is facilitated if the Charging Station is near the power distribution box.
An installation manual is enclosed with the delivery. Nevertheless, we point out that the installation may only be carried out by a qualified electrician and recommend the Webasto installation service.
The duty to register and/or have the installation approved is set out in the technical connection conditions of the respective energy supplier. Generally, charging points with a charging capacity >12 kW must be registered and approved before installation. The request to the energy supplier for registration/approval can only be carried out by an electrician authorised for approvals.
Depending on the scale of the charging capacity, the type of cabling for the connection cable and other environmental conditions, corresponding circuit breakers and a Type A earth-leakage circuit breaker (40/0.03 A) must be installed in the distribution board.
The Charging Station has an AC/DC-sensitive DC earth-leakage protection that protects the Type A RCD which is to be installed in the house wiring and which provides additional fuse protection for the connection cable to the Charging Station in the house distribution board. There is therefore no need for Type B earth-leakage protection.
The precise determination of the supply cable cross section depends on the type of cabling, the length of the cable and the charging current, and is determined on site by a qualified electrician. In most cases, 6 mm² is used for 11 kW while 22 kW requires 10 mm².
If you have selected the pre-check when purchasing your Charging Station, our installation service partner will be instructed when the Charging Station is shipped. They will contact you and arrange an appointment at which a Webasto-authorised, qualified electrician will initially check the conditions on site and record what needs to be done in order to install a Webasto Charging Station. The time taken for a pre-check depends on the scope of the site to be assessed, and will usually last around 1 hour. The electrician will then prepare a cost estimate for a regulation-compliant installation, which you can view and order in the online shop.
Order the pre-check in our online shop when purchasing your Charging Station! During the pre-check, an authorised electrician will thoroughly assess the desired installation location, advise you and draw up an estimate for a safe installation based on the findings. This ensures that the installation and connection will be suitable for safe operation and meet Webasto's high quality standards.
As part of a pre-check, an electrician who is specially trained and authorised in charging infrastructure will assess the conditions on site. Sometimes the entire power availability of the utility connection, the meter panel, the type of possible cabling and the desired location of the charging point are assessed to determine if a successful installation is feasible. Finally, and in addition to the pre-check, a cost estimate for the necessary work will be drawn up.
The time taken for installation depends on the scope of the work to be carried out, and will usually last several hours. There are expansions to be made to the distribution board, cabling work and, in some cases, ground excavation to be carried out, depending on the installation site of the charging point.
As soon as the Webasto charging product has left our central warehouse, you will receive a notification with a tracking ID so that you can track the shipment. UPS will then attempt to deliver your shipment to your specified delivery address. If UPS is not successful, UPS will try to deliver the shipment to your neighbour. If this is not possible, the shipment will be delivered to the access point and you can pick up your products on the same day. If the access point is too far away, UPS will try to deliver the products two more times. Please note that the Webasto stand cannot be delivered to an access point.
If you want to select the delivery date and location, we recommend that you register with UPS My Choice. You can register on the UPS home page or download the app to your mobile phone.
To subscribe to the newsletter, you must register in our online shop. When registering, you can sign up for the newsletter, if you wish. You can subsequently change your "newsletter subscriptions" in your account.
You have 14 days to return your Charging Station. In case you want to return your charging station please contact our hotline or send an email with your return request to email@example.com(DE) or firstname.lastname@example.org (NL). After the acceptance of your return request Webasto will send you a return label via email. Simply stick the return label to the top of the box, then bring it to the nearest UPS parcel station. It can take up to 14 days to fully refund your order.
Please contact our hotline via +800-CHARGING (0800-24274464) in case you want to return your charging station. In addition, you can send an email with your return request to email@example.com (DE). After the acceptance of your return request you will receive a return label via email.
Yes, in case of a return, a reimbursement of the paid pre-check is not possible.
Webasto Charging: A Full Charge of Knowledge.
Do you have any additional questions about the Webasto charging stations, your Webasto charging account or any other services? Then please telephone us – or send us an e-mail! Under the free hotline number +800-CHARGING (00800-24274464) or firstname.lastname@example.org we will be pleased to assist you personally.