FAQ

Webasto Charging: A Full Charge of Knowledge.

Do you have any additional questions about the Webasto charging stations, your Webasto charging account or any other services? Then please telephone us – or send us an e-mail!
Under the free hotline number +800-CHARGING (00800-24274464) or info.de@webasto-charging.com we will be pleased to assist you personally.

 

 

Product Information
No, you may only use the Type 2 (Mennekes) plug.
At the current time, all Webasto Charging Stations can only be operated with AC/three-phase AC current.
Our charging solutions are currently fitted with a charging cable and a Type 2 charging plug, which can be used to charge all vehicles having a Type 2 socket.
The Webasto PURE has a key switch which locks the charging column against unauthorised use. The Webasto NEXT has an RFID identification module.
No, one charging station can charge one EV.
To start the charging process, take the charging coupler from the Charging Station and plug it into the charging socket on your electric vehicle. The charging process is started automatically by your vehicle.

The Webasto PURE has the following advantages:

  • Adjustable charging capacity from 3.7 kW to 11 kW or 3.7 kW to 22 kW (depending on which charging capacity you order).
  • A 4.5 m cable with connectors
  • Faster charging than using a standard domestic socket (max. 10 A): up to 5x faster with the 11 kW variant and up to 10x faster with the 22 kW variant.
  • Simple and convenient operation
  • Highest electrical safety thanks to own fuse protection
  • Good price/performance ratio
  • High-quality workmanship
  • "Made in Germany" quality
The Webasto PURE meets all the minimum requirements for safe charging of an electric vehicle. In contrast to the Webasto PURE, the NEXT has additional connection options, e.g. for communication with a back-end supplier and to implement energy/load management. The back-end can be used to access various services, such as a person-specific invoicing service, using a number of identification methods.
The Webasto PURE has a cable length of 4.5 m. Additional versions with different cable lengths and types of coupler are planned.
The Webasto PURE has no interfaces. The Webasto NEXT has GSM, LAN and WLAN interfaces, as well as an expandable MODBUS.
No; safety requirements mean that it is not permitted to use an adapter.
Basically, the variants differ in their charging capacity and the scope of the installation. In addition, different charging cables are fitted to the Charging Station, matched to the charging capacity. For the 22 kW variant, the installation requires higher fuse ratings and larger supply cable cross sections, among other things. There are also differences when it comes to the grid operators. Most grid operators only require notification of an 11 kW Charging Station, while a 22 kW Charging Station additionally requires approval. Variations in grid quality means that there are regional differences here between the individual operators.
Installation
The installation itself takes about 30 min (i.e. mounting the charging station), the entire installation depends on local conditions because construction measures often are necessary. You will need to be present.
No. When purchasing a charging station you can add a pre-check via our online shop, in which a certified electrician checks your installation site and then creates an installation offer.
Yes, this is possible. Advice: You can benefit from a Webasto partner installation when you order a pre-check and then agree to the installation offer. Then, your charging station is installed by a certified electrician.
After you agreed to the installation offer within MyAccount our installation partner will contatct you within two days regarding an appointment for the installation. Thank you that you have decided to accept our installation offer.
Please send an email to info.de@webasto-charging.com with your order number and your feedback or complaints regarding the installation. We are eager to improve our services for our customers.
The Webasto charging station can be installed both indoor and in the protected outdoor area and meets the IP54 protection class. In addition, the charging station can be stored at temperatures of -25 to +80 degrees Celsius and operated at temperatures of 25 to 55 degrees Celsius with 5-95% humidity.
The installation costs vary significantly depending on the conditions at the installation site, and are therefore determined by our installation partner on site during the pre-check. The precise installation price depends, for example, on the scope of the installation, on the distance of the Charging Station from the distribution board and on any through-holes that need to be made.
Webasto works with authorised electricians who have the professional prerequisites and experience to install charging infrastructure.
Yes. The charging station has to be mounted and the connection to the power distribution box needs to be established. Generally, the installation process is facilitated if the charging station is near the power distribution box.
An installation manual is enclosed with the delivery. Nevertheless, we point out that the installation may only be carried out by a qualified electrician and recommend the Webasto installation service.
The duty to register and/or have the installation approved is set out in the technical connection conditions of the respective energy supplier. Generally, charging points with a charging capacity >12 kW must be registered and approved before installation. The request to the energy supplier for registration/approval can only be carried out by an electrician authorised for approvals.
Depending on the scale of the charging capacity, the type of cabling for the connection cable and other environmental conditions, corresponding circuit breakers and a Type A earth-leakage circuit breaker (40/0.03 A) must be installed in the distribution board.
The Wallbox has an AC/DC-sensitive DC earth-leakage protection that protects the Type A RCD which is to be installed in the house wiring and which provides additional fuse protection for the connection cable to the Charging Station in the house distribution board. There is therefore no need for Type B earth-leakage protection.
The precise determination of the supply cable cross section depends on the type of cabling, the length of the cable and the charging current, and is determined on site by a qualified electrician. In most cases, 6 mm² is used for 11 kW while 22 kW requires 10 mm².
If you have selected the pre-check when purchasing your Charging Station, our installation service partner will be instructed when the Charging Station is shipped. They will contact you and arrange an appointment at which a Webasto-authorised, qualified electrician will initially check the conditions on site and record what needs to be done in order to install a Webasto Charging Station. The time taken for a pre-check depends on the scope of the site to be assessed, and will usually last around 1 hour. The electrician will then prepare a cost estimate for a regulation-compliant installation, which you can view and order in the online shop.
Order the pre-check in our online shop when purchasing your Charging Station! During the pre-check, an authorised electrician will thoroughly assess the desired installation location, advise you and draw up an estimate for a safe installation based on the findings. This ensures that the installation and connection will be suitable for safe operation and meet Webasto's high quality standards.
As part of a pre-check, an electrician who is specially trained and authorised in charging infrastructure will assess the conditions on site. Sometimes the entire power availability of the utility connection, the meter panel, the type of possible cabling and the desired location of the charging point are assessed to determine if a successful installation is feasible. Finally, and in addition to the pre-check, a cost estimate for the necessary work will be drawn up.
The pre-check is designed to ensure the installation is implemented safely and successfully.
The time taken for installation depends on the scope of the work to be carried out, and will usually last several hours. There are expansions to be made to the distribution board, cabling work and, in some cases, ground excavation to be carried out, depending on the installation site of the charging point.
Yes, but only by a qualified electrician.
Charging Station in Use
The charging process is determined and controlled by the vehicle. Please follow the vehicle manufacturer's instructions to bring the charging process to an end. When the process is successfully terminated, the charging coupler will be unlocked from the vehicle automatically.
When used properly the charging process has no dangers - even when it rains. All electrically live contacts are isolated. Dangers may only occur if your charging station has not been installed by a certified electrician. That is why we recommend you to order our pre-check and installation service to guarantee a secure installation.
To start the charging process, take the charging coupler from the Charging Station and plug it into the charging socket on your electric vehicle. The charging process is started automatically by your vehicle.
No, you may only use the Type 2 (Mennekes) plug.
The LED display on the front of the Charging Station indicates the charging status. To find out what the different colour codes on the LED display mean, read the following FAQ: What do the different colour codes on the LED display on the front mean?
Please check the status of the Charging Station using the LED display on the front of the Charging Station; you will find further instructions in the operating instructions.
The LED display indicates the operating status of the Charging Station. You can find further information in the enclosed operating instructions.
Please send an email to service.de@webasto-charging.com (DE) or service.de@webasto-charging.com or call our hotline +800-CHARGING (00800-24274464). We will provide you an answer soon.
In case of the Webasto Pure you can only prevent third-party access with the key switch.
The charging capacity can be set by an authorised electrician during the on-site installation, using the DIP switch.
Clean the Charging Station with a dry cloth only. Do not use any aggressive cleaning agents, wax or solvents.
Order
Unfortunately not. In order to make you an individual installation offer, a pre-check by our electrician is necessary to verify your local building and electrical installation. Based on your actual installation requirements, you will receive a cost estimate for the installation. The pre-check can only be ordered together with the charging station.
Payment
You can purchase the charging station via credit card (Mastercard, Visa) payment, PayPal, iDEAL and SOFORT Überweisung.
Shipping
The charging station is shipped via UPS.
Take a look into your My Account to see the delivery status. You will receive a UPS tracking ID in order to track the shipment.
The standard shipping costs 4.90€.
As soon as the charging station has left our central distribution center, you will receive a notification with a tracking ID so that you can track the shipment of your charging station. UPS will then try to deliver your charging station to your specified delivery address. If UPS does not succeed, he tries to deliver the charging station to the neighbor. If this is not possible, the delivery will go to the UPS Access Point, where you can pick up your charging station on the same day. If the UPS Access Point is too far away, two more delivery attempts will be made to your specified delivery address. If you wish to coordinate the day and place of delivery, we recommend that you register with UPS My Choice. You can register on the homepage of UPS or download the app to your mobile phone.
Business Customers
Please email us at business@webasto-charging.com. We look forward to your enquiry!
My Account
You can easily change your billing or shipping address in the "Address Book" in your account. Alternatively, you can send us an e-mail to service.de@webasto-charging.com.
To subscribe to the newsletter, you must register in our online shop. When registering, you can sign up for the newsletter, if you wish. You can subsequently change your "newsletter subscriptions" in your account.
Warranty
The warranty claim in Germany is two years.
Please contact our hotline +800-CHARGING (0800-24274464) or send an email to service.de@webasto-charging.com. We will provide you with a new charging station. We do apologize for any inconvenience.
Return
Yes, you may return the charging station within 14 days after hand-over and the pre-check within 3 working days prior to the scheduled date. Please contact our hotline or send an email to service.de@webasto-charging.com (DE) or service.nl@webasto-charging.com (NL) to get a free return shipping label.
You have 14 days to return your charging station. In case you want to return your charging station please contact our hotline or send an email with your return request to service.de@webasto-charging.com(DE) or service.nl@webasto-charging.com (NL). After the acceptance of your return request Webasto will send you a return label via email. Simply stick the return label to the top of the box, then bring it to the nearest UPS parcel station. It can take up to 14 days to fully refund your order.
Please contact our hotline via +800-CHARGING (0800-24274464) in case you want to return your charging station. In addition, you can send an email with your return request to service.de@webasto-charging.com (DE). After the acceptance of your return request you will receive a return label via email.
Yes, in case of a return, a reimbursement of the paid pre-check is not possible.
Hotline

+800-CHARGING
00800-24274464

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