FAQ

Webasto Charging: A Full Charge of Knowledge.

Do you have any additional questions about the Webasto charging stations, your Webasto charging account or any other services? Then please telephone us – or send us an e-mail!
Under the free hotline number +800-CHARGING (00800-24274464) or info.de@webasto-charging.com we will be pleased to assist you personally.

 

 

Product Information
No, one charging station can charge one EV.
Yes, you connect the plug to your car and and the charging process is initiated automatically.
The Webasto Pure has a more compact size. Our charging station is significantly cheaper than competitor products. Additionally, Webasto provides an installation service and a 24/7 service in case of enquiries or problems.
PNC means "Plug n Charge". This means, that the charging process instantly starts when you connect the plug with your car.
For Webasto Pure we offer one cable length: 4.5 m There will be different versions of Webasto Pure with more cable lengths coming soon. Please do not use cable extensions. By law, due to compatibility and security reasons the cable must not be extended.
No, you may only use the Type 2 (Mennekes) plug.
Installation
The installation itself takes about 30 min (i.e. mounting the charging station), the entire installation depends on local conditions because construction measures often are necessary. You will need to be present.
No. When purchasing a charging station you can add a pre-check via our online shop, in which a certified electrician checks your installation site and then creates an installation offer.
Yes, this is possible. Advice: You can benefit from a Webasto partner installation when you order a pre-check and then agree to the installation offer. Then, your charging station is installed by a certified electrician.
After you agreed to the installation offer within MyAccount our installation partner will contatct you within two days regarding an appointment for the installation. Thank you that you have decided to accept our installation offer.
Please send an email to info.de@webasto-charging.com with your order number and your feedback or complaints regarding the installation. We are eager to improve our services for our customers.
The Webasto charging station can be installed both indoor and in the protected outdoor area and meets the IP54 protection class. In addition, the charging station can be stored at temperatures of -25 to +80 degrees Celsius and operated at temperatures of 25 to 55 degrees Celsius with 5-95% humidity.
In addition to the cost of the charging station, the price of the installation is highly variable. The exact cost depends on your current electrical installation, the distance between parking lot and the distribution box and whether there is need for additional construction work such as drilling and trenching. Our electrician will determine the required time and materials during the pre-check to give you a concrete price indication
Webasto only works with certified electrical installation companies who are located throughout the whole country.
Yes. The charging station has to be mounted and the connection to the power distribution box needs to be established. Generally, the installation process is facilitated if the charging station is near the power distribution box. If you order the pre-check for your charging station our certified installation partner will get in contact with you to get more information on your location and define together with you the necessary construction measures.
An installation manual is enclosed with the delivery. Nevertheless, we point out that the installation may only be carried out by a qualified electrician and recommend the Webasto installation service.
Charging Station in Use
You stop the charging process by pressing the OFF button (touch sensor on the charging station housing). The plug remains locked by car while charging. You need to double-click with the keyfob to release the plug. The charging station initiates to release the locking from car socket in case of a power blackout.
When used properly the charging process has no dangers - even when it rains. All electrically live contacts are isolated. Dangers may only occur if your charging station has not been installed by a certified electrician. That is why we recommend you to order our pre-check and installation service to guarantee a secure installation.
The charging process for Webasto Pure is authorized by key switch authorization. Start the charging process by simply connecting the charging plug to your EV. The charging process starts automatically and lasts until the battery is fully charged. The plug is locked by car while charging.
No, you may only use the Type 2 (Mennekes) plug.
The light strip on the front of the charging station indicates the charging status. To see what the individual color codes of the light strip mean, read the following FAQ: What do the individual color codes of the light strip on the front mean?"
You can clean the housing of your charging station by using a moist cloth. In case of persistent stains you may use a mild, solvent-free, non-abrasive detergent.
1. Please check LED light strip on the charging station. In case the LED light strip does not light up, please check the fuse in your switch cabinet. It might be possible, that the fuse just need to be switched on again.
2. Is the key switch activated/on? If no, please activate it. (please see the operating instructions)
3. In case these steps do not solve the problem please call our hotline +800-CHARGING (00800-24274464) or send an email to service.de@webasto-charging.com.

Light strip:

  • Blinks for 1 sec. RED then 1 sec. GREEN then 1 sec. BLUE> Charging station starts.
  • Lights up BLUE> Charging station is ready.
  • Blinks for 0.5 sec. BLUE followed by a pause of 4.5 sec.> Charging station is in operation, but locked via the key switch.
  • Blinks for 1 sec. BLUE followed by a 1 sec pause.> Vehicle is plugged in, but the vehicle has completed the charge cycle because the battery is fully charged or because of another on-board reason.
  • Glows GREEN> The charging cycle is in progress, the battery is charging.
  • Blinks for 1 sec. YELLOW then for 2 sec. GREEN> To protect against overheating, the vehicle is charged at reduced power. After a cooling time, the charging station continues the normal charging process.
  • Glows YELLOW> Charging is stopped because the temperature in the charging station is too high. After a cooling time, the charging station continues the normal charging process.
  • Blinks for 1 second RED then for 2 seconds GREEN> The connected vehicle is charging at a reduced power due to an installation problem. > Rotary field measurement required by a qualified electrician.
  • Blinking for 1 sec. RED followed by a pause of 2 sec.> An on-board error has occurred. Reconnect vehicle again. If the problem persists, contact our hotline at + 800-CHARGING (00800-24272264).
  • A beep sounds for 28 sec. After that, the beep sounds every 10 min. for 2 seconds and lights RED> There is a serious fault with the voltage monitoring or system monitoring. > Switch off the electrical power supply of the charging station. Contact our hotline at + 800-CHARGING (00800-24272264).

Please refer to the enclosed operating instructions for further information.

Please send an email to service.de@webasto-charging.com (DE) or service.de@webasto-charging.com or call our hotline +800-CHARGING (00800-24274464). We will provide you an answer soon.
In case of the Webasto Pure you can only prevent third-party access with the key switch.
Order
Unfortunately not. In order to make you an individual installation offer, a pre-check by our electrician is necessary to verify your local building and electrical installation. Based on your actual installation requirements, you will receive a cost estimate for the installation. The pre-check can only be ordered together with the charging station.
Payment
You can purchase the charging station via credit card (Mastercard, Visa) payment, PayPal, iDEAL and SOFORT Überweisung.
Shipping
The charging station is shipped via UPS.
Take a look into your My Account to see the delivery status. You will receive a UPS tracking ID in order to track the shipment.
The standard shipping costs 4.90€.
As soon as the charging station has left our central distribution center, you will receive a notification with a tracking ID so that you can track the shipment of your charging station. UPS will then try to deliver your charging station to your specified delivery address. If UPS does not succeed, he tries to deliver the charging station to the neighbor. If this is not possible, the delivery will go to the UPS Access Point, where you can pick up your charging station on the same day. If the UPS Access Point is too far away, two more delivery attempts will be made to your specified delivery address. If you wish to coordinate the day and place of delivery, we recommend that you register with UPS My Choice. You can register on the homepage of UPS or download the app to your mobile phone.
My Account
Your name, address, phone and email are required for us to deliver the charging station to your home.
You can easily change your billing or shipping address in the "Address Book" in your account. Alternatively, you can send us an e-mail to service.de@webasto-charging.com.
To subscribe to the newsletter, you must register in our online shop. When registering, you can sign up for the newsletter, if you wish. You can subsequently change your "newsletter subscriptions" in your account.
Warranty
The warranty claim in both Germany and the Netherlands is two years.
Please contact our hotline +800-CHARGING (0800-24274464) or send an email to service.de@webasto-charging.com. We will provide you with a new charging station. We do apologize for any inconvenience.
Return
Yes, you may return the charging station within 14 days after hand-over and the pre-check within 3 working days prior to the scheduled date. Please contact our hotline or send an email to service.de@webasto-charging.com (DE) or service.nl@webasto-charging.com (NL) to get a free return shipping label.
You have 14 days to return your charging station. In case you want to return your charging station please contact our hotline or send an email with your return request to service.de@webasto-charging.com(DE) or service.nl@webasto-charging.com (NL). After the acceptance of your return request Webasto will send you a return label via email. Simply stick the return label to the top of the box, then bring it to the nearest UPS parcel station. It can take up to 14 days to fully refund your order.
Please contact our hotline via +800-CHARGING (0800-24274464) in case you want to return your charging station. In addition, you can send an email with your return request to service.de@webasto-charging.com (DE). After the acceptance of your return request you will receive a return label via email.
Yes, in case of a return, a reimbursement of the paid pre-check is not possible.
Hotline

+800-CHARGING
00800-24274464

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